Service Policy

Our Policy

The Spa is a labour-intensive, one-on-one experience. Rooms are reserved specially for you in much the same manner as any fine hotel. Therefore our policy requires a similar type of deposit and cancellation guarantee. All bookings of 4 people or more require a deposit. Please note that deposits on arrangements made by phone must be paid within 48 hours to guarantee your booking. Deposits are non-refundable to clients who cancel less than 48 hours prior to their scheduled appointment.

Our policy also states that if a full 48 hours notice is not received the client is subject to a 25% cancellation fee. Cancellations left after hours on our messaging service will be deemed to have been received on the next business day. This is a firm policy requiring that 25% of the total services being cancelled will be charged to the credit card, deducted from the value of the gift certificate or cash deposit used as payment. Our policy also states that no-show appointments will be charged the full cost of the service that was booked and reserved. No cash return will be made from partially used Gift Certificates.
 
A 13% HST charge is additional to all services. Prices and treatment protocols are subject to change. Packages cannot be split to accommodate two separate individuals. Gift certificates are non-refundable. Gift certificate treatments not cancelled 48 hours or more prior to appointment time are considered to be redeemed.

Please note that gratuities have not been included in any of our service pricing nor in any of our gift certificates and spa packages.