The Spa is a labour-intensive, one-on-one experience. Rooms are reserved specially for you in much the same manner as any fine hotel. Therefore our policy requires a similar type of deposit and cancellation guarantee. All bookings of 4 people or more require a deposit. Please note that deposits on arrangements made by phone must be paid within 48 hours to guarantee your booking. Deposits are Non-Refundable to clients who cancel less than 48 hours prior to their scheduled appointment.